Privacy, Terms & Policies

🔒 Privacy Policy

What Information We Collect

When you order from Sanatan Meal, we collect:

• Contact Information: Name, phone number, WhatsApp number
• Address Information: Delivery address and area name
• Order Details: What you ordered, when, preferences, dietary requirements
• Payment Information: Payment method (we don't store credit card details)
• Feedback: Reviews and ratings you provide

How We Use Your Information

• To process and deliver your orders
• To contact you via WhatsApp or phone about your order
• To understand your preferences and improve our service
• To send promotional offers (only if you opt-in)
• To resolve complaints and provide customer support

Data Security

Your personal information is stored securely and is never shared with third parties without your consent. We only use trusted communication channels (WhatsApp, phone calls) for order updates.

Your Rights

• You can request to see what data we have about you
• You can ask us to delete your data (with reasonable notice)
• You can opt-out of promotional messages at any time
• You can update your information anytime

Contact for Privacy Concerns

If you have privacy concerns, WhatsApp us at PHONE_NUMBER with subject line "Privacy Concern" and we'll address it within 48 hours.

📋 Terms & Conditions

What You're Agreeing To

By using Sanatan Meal's services, you agree to these terms. If you don't agree, please don't order from us.

Ordering & Confirmation

• You must order at least 24 hours in advance
• We confirm your order via WhatsApp or call
• Orders are confirmed only after payment arrangement
• You must provide accurate delivery address and contact information

Meal Specifications

• All meals are home-cooked and prepared fresh daily
• Menu may vary slightly based on seasonal availability
• Portion sizes are standardized and consistent
• We accommodate customizations with 48-hour notice

Delivery Terms

• Deliveries happen within specified time windows for your area
• Customer must be available at delivery address or arrange alternative
• We deliver meals in eco-friendly containers
• Containers are left at your door if no one is available
• Responsibility transfers to customer once meal is delivered

Payment Terms

• Accepted methods: Cash on delivery, UPI, Google Pay, Phone Pay
• Monthly plans require advance payment
• No hidden charges. Delivery is free for plans.
• Prices may change with 7 days' notice

Allergies & Medical Conditions

Please inform us of any allergies or medical dietary restrictions. While we maintain hygiene standards, our kitchen handles common allergens. Cross-contamination is possible. We're not liable for allergic reactions if you don't inform us in advance.

Liability Limitation

• We're not liable for meal quality issues if stored improperly after delivery
• We're not liable for delays caused by weather, traffic, or natural disasters
• Maximum refund is the price of the meal (not consequential damages)
• For serious food poisoning concerns, please visit a doctor and inform us with proof

💰 Refund & Cancellation Policy

Cancellation Policy

Situation	Cancellation Notice	Refund
Single day order	24 hours before delivery	100% refund
Weekly plan	24 hours before delivery	Refund for that meal only
Monthly plan	5 days notice	Pro-rata refund for remaining days
Pause request (monthly)	24 hours notice	Up to 3 days/month free pause

When We Refund Automatically

• Meal not delivered: 100% refund + apology
• Order cancelled by us: 100% refund (rare)
• Wrong meal delivered: 100% refund or replacement
• Quality issue reported within 2 hours: 100% refund or replacement

When We DON'T Refund

• Cancellation with less than 24 hours notice (we've already cooked it)
• Meal quality issues reported 3+ hours after delivery (storage problem)
• Change of mind without valid reason (but we can adjust for future)
• Meal already consumed (can't verify quality)

Refund Process

• For cash payments: Cash refund on spot
• For UPI/Digital: Refund to same account within 24 hours
• For monthly plans: Refund in next 5-7 business days
• No processing fees deducted

⚠️ Food Disclaimer & Allergen Notice

Our Kitchen

Our kitchen is home-based and handles common allergens: peanuts, tree nuts, sesame, mustard, and common spices.

Ingredient Variability

• Exact ingredients may vary slightly based on daily availability
• We use seasonal vegetables and local suppliers
• Brand of oils/spices may change
• We inform you of any major changes

Allergy Information

• If you have severe allergies, inform us 48 hours in advance
• We prepare Jain meals in separate containers
• Cross-contamination is possible despite care
• We're not liable for allergic reactions if not informed

Food Storage & Handling

• Meals are packed hot and delivered within 2-3 hours of cooking
• Consume within 2 hours of delivery for best quality
• Refrigerate if consuming later (lasts 24 hours)
• Reheat before consuming if stored

Medical Concerns

If you experience food poisoning or serious health issues, please:

• Seek immediate medical attention
• Inform your doctor you consumed our food
• WhatsApp us with doctor's reports within 48 hours
• We will investigate and provide compensation if our fault is proven